Refund policy

At Florelas Coffee, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received.

Opened coffee products are not eligible for return for hygiene and food safety reasons.

How to Return To start a return, email us at florelascoffee@gmail.com with your order number and reason for return. We'll respond within 2 business days with instructions.

Refunds Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items If you received a damaged or incorrect item, contact us immediately with a photo and we'll send a replacement at no extra cost.

Return Shipping Return shipping costs are the customer's responsibility, except in cases of damaged or incorrect items.

Gift Cards Gift cards are non-refundable.